Flowers and Company

Frequently Asked Questions

What are your shop hours?

We are open Monday to Saturday from 10am to 5pm. Closed Sundays and holidays.

Do you offer floral deliveries?

Yes, we do! Flower deliveries go out daily Monday to Saturday in the White Rock/South Surrey area and throughout the Lower Mainland. For same day local delivery, orders must be received before noon. Same day delivery requests beyond our local area must be received before 10am. If you have missed the cut off time, please call us at 604 531-0015 and we will always try to accommodate your delivery request.

Please Note: We do not deliver early in the morning or on a Sunday unless you have contacted us to make a request for an exception. Our delivery window is between 12pm to 6pm. During peak holiday times, delivery times are often extended. If you have a delivery to a business and it needs to be there before a certain time, please try to give us ample notice so that we can ensure it gets there on time.

How do I place an order?

You can place your order anytime through our online shop page or by giving us a call during business hours. If you are interested in something you don’t see, or have any questions regarding what is currently available, please feel free to give us a call. We prefer you use these methods as opposed to email to lessen the occurrence of missing key information and miscommunication.

If I place an order online, when will the flowers be delivered?

Orders placed online within our cut-off time will be delivered on the day specified between 12pm and 6pm PST unless it is ordered for a Sunday (in which case we will contact you to verify delivery either Saturday or Monday). Orders placed after 10:00 am for same day delivery outside the White Rock South Surrey area cannot be guaranteed for same day delivery, although we will always do our best to accommodate your request. If you have ordered through our website, a confirmation email will be sent to you after the delivery has been completed.

Please let us know if there is a place where we can safely leave the flowers in the event that no one is home. Having all the accurate information such as the recipients full name, phone number and unit number is always helpful to make your delivery successful.

Do you offer same day pick up orders?

Yes. We are able to do same day pick up orders that are placed either by phone or online within a reasonable timeframe.

I’d like to add a specialty item to my floral delivery. Do you offer a concierge service?

Yes, for a small additional delivery charge, we can add a custom gift to go along with your floral delivery. We offer a concierge service to pick up a special bottle of wine or chocolates from our local retailers. We can also do custom fruit and/or cheese baskets.

Do you do corporate orders?

Yes, we do. Please contact us for corporate orders, special events, or for subscription (weekly or monthly) deliveries.

Do you give workshops?

Yes, we give workshops periodically throughout the year. Follow us on Instagram for the latest updates. Private and group lessons are also available.

How long should my flowers last?

With proper care and in the proper conditions, your flowers will last a minimum of three days to a maximum of five to seven days. If you’ve received a hand tied bouquet, give your stems a fresh cut and place in cool water. Replace the water daily for optimal freshness and longevity. Keep your flowers away from direct sunlight and any heat source. For vase arrangements, top up your container as soon as your flowers arrive and check the water level every day after that. Flowers vary with respect to lifespan and is dependant on the variety and nature of each bloom. We recommend that as an individual flower begins to fade or wilt to remove it from the arrangement to ensure you are getting the maximum out of your flowers. For maximum results, freshen your water daily.

What is your return policy?

We are unable to offer refunds or exchanges on custom floral and plant orders as these are perishable products. Your satisfaction is important to us and we always strive to complete customer requests to the best of our ability. If you have a problem with your order, or are not satisfied with the quality of our product please contact us by email (shelley@flowersandcompany.com) or call 604 531-0015 within 24 hours of receiving your order. We ask that the original product be returned in person to the shop or detailed photos be emailed to us. We will work to correct the issue to ensure your satisfaction.

What if the flowers I received are not my taste?

Each bouquet and arrangement is thoughtfully arranged by our team of designers. When placing an order online or by phone, we ask you a number of questions as to colour, type and budget. If you are ordering for yourself or someone else, please familiarize yourself with our particular style to make sure we’re a good fit as we do not offer refunds or exchanges based on design preferences.

Can you send me a photo of the flowers so I can see what you sent?

We don’t usually provide you a photo of the flowers sent out due to the time constraints of running a busy flower shop. We do post photos regularly on our Instagram account, and you may see your flowers there.

What payment methods do you accept?

We accept Visa, MasterCard, American Express and ApplePay. Please call the shop to make arrangements to pay by e-transfer.